Política de envío
Thank you for shopping with Drivermoon. Below you will find our shipping policies,
including estimated delivery times, processing times, and important legal information regarding customs and delays.
1. Processing Time
- All orders are typically processed and shipped within 4 business days from the date of purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information
(if available).
2. Estimated Delivery Times
Please note that these are estimated delivery times and can vary depending on external factors such as customs processing, carrier delays, and unforeseen circumstances.
- Spain: 6 to 14 business days
- North America (United States, Canada, Mexico): 7 to 16 business days
- Asia: 9 to 15 business days
*Delays may occur due to customs clearance, holidays, or unforeseen circumstances beyond our control.*
3. Customs Duties, Taxes, and Import Fees
- International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country.
- These charges are not included in the price of the product or shipping fees and must be paid by the customer.
- We do not take responsibility for any customs charges, duties, or import taxes.
- If an order is held at customs, it is the customer's responsibility to clear it.
4. Shipping Delays and Liability
- While we strive to ensure timely deliveries, we are not responsible for shipping delays caused by carriers, customs processes, or any unforeseen circumstances.
- Estimated delivery times are not guarantees but general guidelines based on carrier information.- We are not liable for lost or stolen packages after they have been handed over to the shipping carrier. In case of issues, please contact the shipping carrier directly.
5. Incorrect Address or Failed Delivery
- Customers must ensure that the shipping address provided is accurate and complete.
- If a package is returned due to an incorrect address or failed delivery attempt, additional shipping
fees may apply to resend the order.
- If the package is not claimed and returned to us, we may issue a partial refund, excluding shipping costs.
6. Order Tracking
- Tracking details will be provided (when available) once the order has been shipped.
- If you do not receive tracking information within 5 business days after placing your order, please
contact our support team.
7. Contact Us
If you have any questions or concerns regarding your order, please contact us at:
- Email: Drivermooncontact@gmail.com
We appreciate your understanding and cooperation. Thank you for shopping with us